IT Support Specialist (f/m/d) - 2nd Level Support

VSB Holding GmbH

Veröffentlicht: 05.07.2024

To complement our team at one of our German locations, we are looking for an:

IT Support Specialist (f/m/d) - 2nd Level Support

YOUR MAIN RESPONSIBILITIES:

Serve as 2^nd-level Support for internal users facing issues with our project management solution
Conduct initial analysis and troubleshooting of reported issues
Resolve minor bugs and data inconsistencies in the system independently, when possible
Document and escalate complex issues to 3^rd-level support within agreed SLA
Monitor issue resolution progress and communicate updates to affected users
Contribute to creation and maintenance of system documentation and user guides
Work closely with 3^rd-level support team and other needed external partners to ensure comprehensive understanding of the system for effective issue resolution
Provide feedback to development team on system performance issues and potential improvements

YOUR QUALIFICATIONS:

Successful completed university education in computer science or business informatics or equivalent education with several years of professional experience
Strong understanding of Microsoft Power Platform (Power Apps, Power Automate, and Power BI) and Microsoft Fabric
Basic programming skills for minor bug fixes and data adjustments
Excellent problem-solving and analytical skills
Effective communication and interpersonal skills to interact with a diverse group of users
Additionally, fluent language skills (at least B2 level) in English and German are required
Ability to work independently and manage multiple tasks simultaneously
Familiarity with agile and Scrum methodologies is beneficial
Commitment to continuous learning and improvement in IT support and system administration

WE OFFER YOU:

Permanent employment with 30 days of annual leave
Flexible working hours and possibility of mobile working, including allowance for equipment
Attractive bonus scheme
Monthly childcare allowance of up to 100 euros per child
Promotion of sustainable mobility with the JobRad
Choice between a monthly top-up of the TicketPlusCard to the value of EUR 50 (net) or payment of the costs for the D-Ticket
Individually tailored training opportunities
Cross-divisional and international project and teamwork
Regular company and team events

Bitte beziehe Dich bei Deiner Bewerbung auf JOBVERDE.

Das bedeutet Nachhaltigkeit für uns

A 100% green and reliable energy supply - this has been our goal for over 25 years. VSB is determined to develop sustainable energy solutions that will enable us to leave a world worth living in for future generations. More than 450 employees at 24 locations throughout Europe work hand in hand across many exciting areas to achieve this. It is only thanks to them that we get a little closer to our ambitious goals every day. And together with the ever-increasing importance of renewable energies for a sustainable energy supply, we are also constantly growing as a company.
Become part of our team and let's advance renewable energies together!